OK. From time to time, and I am not saying it never happens but sometimes there is a problem. If that is the case, we have a whole bunch of people to take care of that. And they EACH HAVE THEIR OWN EMAIL. So, look them over first before you fire off your email so it gets to the right department. But before you do this, I would suggest you skip down a little and look at the FAQ section. This could save us both some time.

Step 1. If you have a question or problem then you need to email us at Problem@tddeal.com . This is for anything including defectives, have not received the item, you have monsters under your bed, whatever, but this is the first step. These lovely people will assist you with the problem at hand. Thus the name. If you don't want to talk to anybody, you just don't want the thing then may I suggest skipping down to step 2.

This is step 2. Now, believe it or not, some people may actually have to return the amazing deal they just got because it is defective. If so you will need a Return Authorization or as we in the biz call it, an RA. Clever, huh? If this is the case, then email us at  RA@tddeal.com. This is for an RA only. The final action to return the item. If you are looking to ask a question, see step 1.

You have officially arrived at FAQ or Frequently Asked Questions. TA DA !!!
Seriously, I mean it. These questions are asked All. The. Time. Take a look.

Q. Who are you guys anyway?
A. OK. I guess you missed the page titled 'Who are you guys anyway?' Look
at the top of the page and click on it. It's a good read and there is a surprise at the end.

Q. What else are you guys selling today?
A. Nothing. That is why we call it The Daily Deal. OK. that may not be entirely
true. Which brings us to the next question...

Q. What happens if you run out.
A. Occasionally this might happen. In which case we have a trained monkey
named Mikey  go out into the warehouse and try find an item we can
run until the end of the selling day, 11:59pm. If we cannot then we simply
post a "SOLD OUT" and start again at Midnight with the new item.

Q. Aw, crap. I missed the deal yesterday and I really wanted it. Are you going
to run it again?
A. Sorry, but no. The deals are only offered once and then they are gone. And really, would you want to check in and see the same deal over and over? But hey, this is part of the fun. The excitement if the hunt. But remember. You snooze, you lose.

Q. Can I talk to somebody to get more info on an item?
A. No. Someone gave out our number once. Luca Bratzi paid him a visit. We
post as much info on the item as we can find to help you make an informed
decision. If you need more we suggest you google the item or visit the mfg
webpage.

Q. What is the return policy?
A. We will accept returns if the item is initially defective. You may be able to get the MFG to replace it if it is a current item. We will not accept returns because of buyers remorse or it did not match your lampshade or your dog ate it. If we start taking back stuff for these reasons then we would have to raise our prices and no one want to see that. Just like your uncles back hair at the July 4th family reunion. Suck it up and do the right thing. Re-gift it!  If it is missing a part, again the mfg might be able to replace it for free. I  suggest you exhaust all options before trying to return the item because odds are we will not be able to replace it and you will only get a refund. Return postage fees are your expense and are not refundable.

Q. Is there a way to know how many are left?
A. Uh, no. What fun would that be. Part of the excitement is the thrill of the hunt. Not knowing whether man or beast will prevail. Will I get the deal today or will the deal get me. Besides, It is better for us if you don't. But I will give you one hint. If the "Oh...I gotta get it" button is flashing, ya better hurry.

Q. Do I need an account to buy from you guys?
A. Yes. It keeps things simple, like my brother. But it's easy. See the button on the top that says My Account?
Click it and fill out the info requested.
Guard it with your life! It contains your password and Community ID that you will use when logging in or posting on the blog, shipping info and credit card info. When all the info is complete then hit the "deal me in" button and you are ready to go. Just one email account per credit card and deal account.

Q. How does shipping work?
A. Glad you asked. We ship the cheapest way possible. We use USPS, UPS,  Fed-X and Pony Express. We ship to all the lower 48 states. Once your order is shipped you will receive an Email notification with shipping and tracking info so you can stalk your package at will.

Q. Wow, what a great deal. I'll take a dozen.
A. You'll take what we give you and like it. Let's not be greedy. Other people would like a deal too. So, the limit on any one deal is 3 per account. And don't try to fool us with different accounts because we match up addresses.
There are no exceptions to this rule. If you ask, "NO SOUP FOR YOU! COME BACK ONE YEAR!"

Q. What's with the blog???
A. All the cool kids are doing it and we want to be cool, too. If you want to be cool you can post about our items, current and past. Tell you friends online about our great stuff. There are rules. PG only. Nothing dirty. No Dis-ing other members or their moms. No posting of email addresses or personal info. This is not a dating website ya loser. No fake posts. No advertising. Lets just stick to the topic at hand which is how great we are and how great our products are one how you could not live without us and how much better your life is now that you found us. You need to log in to post so if you break the rules, you're out. and not just the blog. You will be banned from buying as well. So, don't harsh our mellow, dude. If it's true you can post it about us, good or bad. Just be honest. Afterward, we will all have a Kum Bi Ya moment